Frequently Asked Questions and Answers

Still have questions? Contact us today at (512) 213-0020 or send us an email.

Q: How much does it cost to move?

A: It depends on a lot of factors, but our average move was $1,500 – $2,000 last year. See Average Moving Costs for ballpark estimates, or if you would like a more accurate estimate, visit the Moving Cost Estimator or call us at (512) 213-0020.

Q: Do I need to pack everything – or – what do I need to pack to prepare for the movers?

A: If it is smaller than a breadbox, then put it in a box. Remember, you are paying your movers by the hour, and it takes us a lot less time to dolly out boxes than to carry out miscellaneous items and find safe places on the truck for it. In fact, our movers are trained to refuse to take certain items if not properly packed.

Q: Does Compass Van Lines provide packing services?

A: Yes. You can hire Compass Van Lines to pack every room in your house or just your kitchen. You pick the level of service that you want.

Q: How much does it cost to pack my house?

A: Probably less than you think. The average cost to pack a 2 bedroom apartment is approximately $300. See Average Moving Costs for ballpark estimates, or if you would like a more accurate estimate, visit the Moving Cost Estimator or call us at (512) 213-0020.

Q: Where do I get moving boxes?

A: Some people try and collect miscellaneous boxes before they move. This can actually cost you money on moving day. Using uniform sized moving boxes helps the movers load the truck quicker, and since we get paid by the hour, using good boxes can save you money.

Q: Does Compass Van Lines sell moving boxes?

A: Yes. We carry a complete line of boxes and moving supplies and we offer free delivery if you are moving with us. Take a look at our Box Buy-Back Program.

Q: Do I need to empty the clothes out of my dresser drawers?

A: No. There is no need to use the extra boxes. Our movers can handle the extra weight. However, you will need to remove any loose items in the drawers, like papers, change or jewelry.

Q: What do I do with the clothes in my closet?

A: We rent a specialty box called a wardrobe box. Take a look at our Box Buy-Back Program.

Q: What can I do to save money on my move?

A: The biggest thing you can do to save money is to be prepared for the movers. Have everything packed up and ready to go. Put all of your boxes in 4 high stacks in the living room or garage and allow movers to put them all in one room at the unload. Disassemble beds, take mirrors off of dressers, and basically prepare all furniture to be moved. Be available to answer the movers questions regarding furniture placement. Don’t plan anything else for moving day.

Q: Are you insured? What happens if you break a piece of my furniture?

A: Yes we are insured. In the event of damage, we will repair your furniture if at all possible. If the damaged piece is not repairable, we will pay the depreciated value of the damaged piece.

Q: Are all of your movers full time employees with experience?

A: Yes. Many of our guys have been with us for years and our new hire criteria include professional moving experience. We are also committed to continuous training for our employees.

Q: How do I know you’re not one of those unscrupulous moving companies that you see on the news that quote one price and then charge another, or damages furniture and doesn’t fix it?

A: Compass Van Lines is fully licensed and insured. We are a member of the American Moving and Storage Association and the Southwest Movers Association. We also have a massive collection of high appreciative testimonials from previous satisfied customers.

Compass Van Lines – Austin, TX

Hours of Operation:
  • Monday - Friday: 9am - 10pm
  • Saturday: Closed
  • Sunday: Closed

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Licensed & Recommended

US DOT: 1617396 | MC: 605702  | TxDMV: 006466467C