File A Claim

Filing a claim for lost or damaged items is fairly easy!*

Just send us via US Mail the following items;

1. A letter describing your grievances and a description of the lost
and/or damaged items. Be sure to include your complete contact
information - address, phone number(s) and email address.

2. A copy of your move Contract (UNIFORM HOUSEHOLD
GOODS BILL OF LADING).

3. A copy of your itemized List of Contents

4. Photographs of the damaged items. These don't have to be
professional pictures, but the item must be discernable and the extent
of the damages apparent. TIP: Put your name on the back of the
photos!

Send it to:

Claim Management
2351 W. Memorial Court
Anthem, Arizona 85086

877-551-5998  

When we receive your claim we log it into our system and start the claim process. Claim processing can take from 30-90 days. Please wait at least 30 days before contacting us about the status of your claim.

*Claims for interstate moves must be filed within 9 months of the delivery date. For the time limit for intrastate (local) moves, please check with your local Department of Transportation