Frequently Asked Questions (F.A.Q)

Still have questions? Contact us today at 1.866.446.6202 or send us an email. Compass Van Lines, Inc. has the answers for all your moving questions.

Q: How much does it cost to move?

A: It depends on a lot of factors, but our average move was $700 last year. See Average Moving Costs for ballpark estimates, or if you would like a more accurate estimate, visit the Moving Cost Estimator or call us at 1.866.446.6202.

Q: Do I need to pack everything - or - what do I need to pack to prepare for the movers?

A: If it is smaller than a breadbox, then put it in a box. Remember, you are paying your movers by the hour, and it takes us a lot less time to dolly out boxes than to carry out miscellaneous items and find safe places on the truck for it. In fact, our movers are trained to refuse to take certain items if not properly packed.

Q: Does Compass Van Lines, Inc. provide packing services?

A: Yes. You can hire Compass Van Lines, Inc. to pack every room in your house or just your kitchen. You pick the level of service that you want.

Q: How much does it cost to pack my house?

A: Probably less than you think. The average cost to pack a 2 bedroom apartment is approximately $300. See Average Moving Costs for ballpark estimates, or if you would like a more accurate estimate, visit the Moving Cost Estimator or call us at 1.866.446.6202.

Q: Where do I get moving boxes?

A: Some people try and collect miscellaneous boxes before they move. This can actually cost you money on moving day. Using uniform sized moving boxes helps the movers load the truck quicker, and since we get paid by the hour, using good boxes can save you money.

Q: Does Compass Van Lines, Inc. sell moving boxes?

A: Yes. We carry a complete line of boxes and moving supplies and we offer free delivery if you are moving with us. For box prices, see Moving Supplies.

Q: Do I need to empty the clothes out of my dresser drawers?

A: No. There is no need to use the extra boxes. Our movers can handle the extra weight. However, you will need to remove any loose items in the drawers, like papers, change or jewelry.

Q: What do I do with the clothes in my closet?

A: We sell or rent a specialty box called a wardrobe box. For box prices, see Moving Supplies.

Q: What can I do to save money on my move?

A: The biggest thing you can do to save money is to be prepared for the movers. Have everything packed up and ready to go. Put all of your boxes in 4 high stacks in the living room or garage and allow movers to put them all in one room at the unload. Disassemble beds, take mirrors off of dressers, and basically prepare all furniture to be moved. Be available to answer the movers questions regarding furniture placement. Don't plan anything else for moving day.

Q: Are you insured? What happens if you break a piece of my furniture?

A: Yes we are insured. In the event of damage, we will repair your furniture if at all possible. If the damaged piece is not repairable, we will pay the depreciated value of the damaged piece.

Q: How do I pay for my move? Do I have to make a deposit? Will you bill me?

A: All residential moves are paid for at the completion of the move. We accept cash, credit cards, and personal checks.

Q: Are all of your movers full time employees with experience?

A: Yes. Many of our guys have been with us for years and our new hire criteria include professional moving experience. We are also committed to continuous training for our employees.

Q: How do I know you're not one of those unscrupulous moving companies that you see on the news that quote one price and then charge another, or damages furniture and doesn't fix it?

A: Compass Van Lines, Inc. is fully licensed and insured. We are a member of the American Moving and Storage Association and affiliated with the Better Business Bureau. We also have a massive collection of high appreciative testimonials from previous satisfied customers which can be viewed in the "Testimonials" section.

< Click Here to Go Back to Previous Page
Frequently Asked Questions (F.A.Q) Still have questions? Contact us today at 1.866.446.6202 or send us an email. Compass Van Lines, Inc. has the answers for all your moving questions. Q: How much does it cost to move? A: It depends on a lot of factors, but our average move was $700 last year. See Average Moving Costs for ballpark estimates, or if you would like a more accurate estimate, visit the Moving Cost Estimator or call us at 1.866.446.6202. Q: Do I need to pack everything - or - what do I need to pack to prepare for the movers? A: If it is smaller than a breadbox, then put it in a box. Remember, you are paying your movers by the hour, and it takes us a lot less time to dolly out boxes than to carry out miscellaneous items and find safe places on the truck for it. In fact, our movers are trained to refuse to take certain items if not properly packed. Q: Does Compass Van Lines, Inc. provide packing services? A: Yes. You can hire Compass Van Lines, Inc. to pack every room in your house or just your kitchen. You pick the level of service that you want. Q: How much does it cost to pack my house? A: Probably less than you think. The average cost to pack a 2 bedroom apartment is approximately $300. See Average Moving Costs for ballpark estimates, or if you would like a more accurate estimate, visit the Moving Cost Estimator or call us at 1.866.446.6202. Q: Where do I get moving boxes? A: Some people try and collect miscellaneous boxes before they move. This can actually cost you money on moving day. Using uniform sized moving boxes helps the movers load the truck quicker, and since we get paid by the hour, using good boxes can save you money. Q: Does Compass Van Lines, Inc. sell moving boxes? A: Yes. We carry a complete line of boxes and moving supplies and we offer free delivery if you are moving with us. For box prices, see Moving Supplies. Q: Do I need to empty the clothes out of my dresser drawers? A: No. There is no need to use the extra boxes. Our movers can handle the extra weight. However, you will need to remove any loose items in the drawers, like papers, change or jewelry. Q: What do I do with the clothes in my closet? A: We sell or rent a specialty box called a wardrobe box. For box prices, see Moving Supplies. Q: What can I do to save money on my move? A: The biggest thing you can do to save money is to be prepared for the movers. Have everything packed up and ready to go. Put all of your boxes in 4 high stacks in the living room or garage and allow movers to put them all in one room at the unload. Disassemble beds, take mirrors off of dressers, and basically prepare all furniture to be moved. Be available to answer the movers questions regarding furniture placement. Don't plan anything else for moving day. Q: Are you insured? What happens if you break a piece of my furniture? A: Yes we are insured. In the event of damage, we will repair your furniture if at all possible. If the damaged piece is not repairable, we will pay the depreciated value of the damaged piece. Q: How do I pay for my move? Do I have to make a deposit? Will you bill me? A: All residential moves are paid for at the completion of the move. We accept cash, credit cards, and personal checks. Q: Are all of your movers full time employees with experience? A: Yes. Many of our guys have been with us for years and our new hire criteria include professional moving experience. We are also committed to continuous training for our employees. Q: How do I know you're not one of those unscrupulous moving companies that you see on the news that quote one price and then charge another, or damages furniture and doesn't fix it? A: Compass Van Lines, Inc. is fully licensed and insured. We are a member of the American Moving and Storage Association and affiliated with the Better Business Bureau. We also have a massive collection of high appreciative testimonials from previous satisfied customers which can be viewed in the "Testimonials" section.